The system is experiencing issues

Stickied Incidents

20th December 2024

We’re Improving Your Experience!

Dear Customer Our system is currently undergoing maintenance. To serve you better, we’re performing necessary updates to our systems. During this time, access to the client area and order functionality may be limited. We apologise for any inconvenience this may cause and appreciate your patience.

For New Orders or Sales Inquiries: Email: sales@1-grid.com Phone: 021 200 1200

19th December 2024

Billing System Upgrade

Dear Customer,

To offer you a better account management experience, we are upgrading our billing system on the 19th of December, 2024.

During this period, we will make every effort to minimise disruptions to your service.

If you are usually billed before the 4th of the month, please note that your monthly invoice will be sent on the 13th of December.

Debit order collections will commence on the 27th of December.

This change only applies to the month of December 2024. Your billing date for January 2025 and beyond will be as per the norm.

If you have any questions or need assistance, feel free to reach out to our team at billing@1-grid.com. We’re happy to help.

We recommend staying alert for further email communications. We will provide additional details as we approach the upgrade date.

Thank you for your understanding.

Kind regards, The 1-grid Team

Past Incidents

4th February 2022

No incidents reported

3rd February 2022

No incidents reported

2nd February 2022

No incidents reported

1st February 2022

No incidents reported

31st January 2022

Datacenter Connectivity

Please note that we are investigating an outage at our datacenter.

Our onsite engineers are currently investigating the cause of the outage with highest urgency

We will provide updates as they become available

Please accept our apology for the interruption in service.

  • We can confirm that the majority of our services have been fully restored.

    Our engineers are currently working on resolving isolated incidents which are impacting a limited number of our customers and we are working tirelessly to ensure that all servers are fully online.

    Once again we would like to apologise for the inconvenience and we thank you for your understanding.

  • Our network and System engineers are busy making changes which will ensure services for shared hosting to be restored.

    We sincerely apologise for the service interruption.

    Further updates to follow

  • Update 21:30

    Our upstream provider Liquid Telecoms suffered a large scale outage and dispatched equipment to the affected site location to resolve the incident.

    Due to the extended outage and unknown ETA, our internal network engineers started the process of moving all network configurations to our new datacenter's core network of customers services already residing in our new DC. During this update all critical dependency on the affected legacy data center will be removed for the majority of our customers.

    We sincerely apologise for the service interruption.

    Further updates to follow

  • Update: 20:00

    The cause of the outage has been identified as multiple failures on our upstream providers redundant links within our legacy datacenter. We are working closely with our upstream providers engineers to resolve the matter with utmost urgency.

    Our network engineers are working on a solution to move all dependencies from our Pinelands DC and restore connectivity in the interim.

    Further updates to follow

    • 30th January 2022

    No incidents reported

    29th January 2022

    No incidents reported